Nairobi Serena Hotel

Kenyatta Avenue, Nairobi, Kenya
Reservations: +1-855-459-3988
8.8
Based on 407 reviews
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Nairobi Serena Hotel

Featuring an outdoor swimming pool, Nairobi Serena Hotel is located in a central district. Wi-Fi is offered throughout the property as well as a currency exchange and a lift on the premises.
The hotel is nestled in the very heart of Nairobi, 10 minutes by car from David Sheldrick Wildlife Trust and just an 8-minute stroll from Newlife SDA Church. This 5-star hotel is just near Central Park Nairobi and surrounded by gardens and palm trees. The accommodation allows you to enjoy such natural sights as Thoma's Njeru pool approximately a 5-minute ride away. The Sarova Stanley can also be found 10 minutes by car from Nairobi Serena Hotel. There is Knh/kmtc bus stop at a medium distance from this property.
Equipped with a laptop-compatible safe and smoke detectors, some of the 183 rooms feature double-glazed windows along with a sofa and a work desk. Guests can make use of a mini fridge bar and coffee/tea making equipment, and relax with free wireless internet and a flat-screen TV with satellite channels. The private bathrooms are appointed with a hairdryer and dressing gowns. They offer views of the garden.
Breakfast is served in the restaurant. There is a pool bar on site. This Nairobi hotel is within 600 metres of the wine bar Pango Brasserie.
Wi-Fi
24-hour reception
Express check-in/ -out
Outdoor swimming pool
Fitness centre
Spa & wellness centre

Facilities

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Locker room
  • Lift
  • Currency exchange
  • Barber shop
  • Coffee shop
  • Fireplace
  • Smoke detectors
  • Toilet for disabled
  • Bathroom for disabled
  • Fire extinguishers
  • Key card access

Dining

  • Electric kettle
  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Packed lunches

Leisure & Sports

  • Outdoor swimming pool
  • Beach umbrellas
  • Sun loungers
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Massage
  • Fitness centre

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink
  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Room Amenities

  • Air conditioning
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities
  • Free toiletries
  • Flat-screen TV
  • AM/FM alarm clock
  • Cots
  • Babysitting/Child services
  • Children's buffet
  • Children's pool
  • Children's play area
  • Carpeted floor
Children and extra beds
  • Children and extra beds
  • Maximum capacity of extra beds in a room is 1.
Policy
Check-in:from 12:00-23:30 hours
Check-out:until 10:00 hours
Payment methods
  • Visa
  • Master Card
  • American Express
  • Pay in local currency at the property

Location

Serena Reviews

8.8
Based on 407 reviews
P
Pierre
2022-08-31
Guest rating
9
2022-08-31

Staff and rooms were good, we loved that everything was really good. The breakfast had variety of options: slices of fresh bread and pastries...

D
Daniel
2021-10-07
Guest rating
8
2021-10-07

I had a wonderful stay in a long time. The breakfast was perfect ; fresh bread and pastries.

J
John
2022-04-30
Guest rating
8
2022-04-30

Loved the hotel, it was quaint with beautiful location next to a park.

A
André
2022-11-30
Guest rating
8
2022-11-30

I was there for 6 nights and felt that I will come back. The room was spotless and terrific with a mini fridge bar, an air conditioning and a personal safe. All the staff were highly courteous, competent.

J
Jason
2022-02-07
Guest rating
9
2022-02-07

It was quirky hotel with active staff from the very smart doorman. The food for breakfast was outstanding, slices of fresh bread and pastries.

T
T.
2022-04-19
Guest rating
8
2022-04-19

We liked staff and food of the hotel. The rooms with good amenities and complimentary soft drinks, for instance.

C
Charles
2021-11-30
Guest rating
8
2021-11-30

Upscale, clean hotel with exceptional views. Great service from the supper friendly, amicable staff members.

T
Thomas
2021-09-15
Guest rating
9
2021-09-15

The hotel was spotless and the staff and location were nice. Our room had a good bed and a wonderful view. When it was warm outside we relaxed by its nice pool. Found in a very popular area.

G
Gerald
2022-06-19
Guest rating
10
2022-06-19

We liked staff and food of this hotel. A wide array of goodies for breakfast.

J
John
2022-03-14
Guest rating
9
2022-03-14

The place was professional and overall clean. Everything was pleasant and the staff was lovely friendly. I loved my room - terrific and average. The hotel took care of the good service too.

H
Harry
2022-05-16
Guest rating
9
2022-05-16

i had such wonderful days staying at this nice business hotel. the location was prime and the staff were absolutely courteous. i got free upgrade and really enjoyed it. location so close to the park, the centre of nairobi. also, it was walking distance to all saints cathedral. pool was excellent too.

B
Bob
2022-01-15
Guest rating
8
2022-01-15

Vibrant and spotless hotel, liked it. The fabulously helpful staff were eager to help and accommodated all my requirements. The breakfast was superb, had lots of options and the food was excellent. The roof top bar was cozy and the drinks were bottled. Unbeatable location to an open garden: )

H
Harriet
2021-04-14
Guest rating
6
2021-04-14

I loved staff and service, they were exceptional. Marble-lined bathroom, comfy bed, nice bedroom. It was tidy, had splendid view.

Well, the area was not good overall.

R
Rob
2021-08-16
Guest rating
7
2021-08-16

I loved staff and amenities, as well as every other detail. Bed was very big, I enjoyed it. Lovely garden and clean pool: )

E
Elaine
2021-10-30
Guest rating
9
2021-10-30

We liked this good business hotel, and we would return there. Convenient location, kind staff, all round very enjoyable experience! Extensive breakfast, outstanding service. Wonderful facilities and the pool was lovely.

W
William
2021-11-30
Guest rating
7
2021-11-30

We liked every detail about our NICE stay here during 4 nights. Staff was always available, very very helpful team. Modern room, best bathroom, exceptionally comfortable beds. Wonderful hotel with unparalleled service.

M
Matthew
2021-05-13
Guest rating
9
2021-05-13

Beautiful rooms in a deluxe hotel. Everything created a welcoming atmosphere. Lots of restaurants to eat close by, like Eagle Peak Spur that was only 10 minutes' walk away. Service was helpful, we felt welcome...

T
Timothy
2020-12-13
Guest rating
7
2020-12-13

Vacation base for a 2-night stay. Plus, free Wi Fi was available.

B
Bruce
2020-02-26
Guest rating
7
2020-02-26

Great food. The hotel met expectations.

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